96m Casino Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Members

96m Casino collects your personal data through several methods depending on how you interact with our platform. We only collect data necessary for the purposes stated in this Privacy Policy.

Data you provide directly:

• Registration information: Your full name, Malaysian phone number, email address, and the password you created when registering your 96m Casino account.
• Identity verification (KYC): A copy of your identity card (MyKad), passport, or other identification document submitted during the account verification process or prior to your first withdrawal.
• Financial information: Details of the payment method you used to deposit – whether Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks. Full bank account numbers are not stored in our systems.
• Support communications: The content of your live chat conversations or emails with the 96m Casino support team.

Automatically collected data:

• Device & technical data: IP address, web browser type, operating system, screen resolution, and device model used to access 96m Casino.
• Usage data: Login and logout records, games played, total wagers, wins and losses, and deposit and withdrawal transaction history.
• Session data: Time spent on the platform, pages visited, and navigation patterns within 96m Casino.
• Geolocation data: General location based on IP address to verify that you are accessing from Malaysia.

96m Casino uses the personal data collected for the following purposes, all of which are directly related to delivering our online casino platform services to you.

• Account management: Creating and managing your member account, processing registration, identity verification, and password recovery.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and withdrawals to your Malaysian bank account or e-wallet.
• Gaming services provision: Updating your account balance, recording game history, and calculating your daily rebates, weekly cashback, and VIP programme benefits.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and bonus abuse.
• Legal compliance: To fulfil Malaysian legal obligations relating to the retention of financial transaction records and identity verification.
• Customer support: Handling enquiries, complaints, and assistance requests from 96m Casino members.
• Service communications: Sending important notifications related to your account, including transaction confirmations, security alerts, and updates to Terms or Policies that affect you.
• Platform improvements: Analyzes aggregated usage patterns (with no personally identifiable data) to improve the user experience on 96m Casino.

96m Casino does not sell or rent members' personal data to any party for marketing purposes. However, there are specific circumstances where we need to share data with selected parties to enable the platform to operate properly.

• All third parties who receive data from 96m Casino are bound by strict confidentiality agreements and are required to use that data only for the stated purpose.
• 96m Casino does not share member data with advertising companies, social media platforms, or data brokers for marketing purposes without the member's explicit consent.
• In the event of a business transfer or company merger, members will be notified before their data is transferred to the new entity.

96m Casino invests seriously in security infrastructure to ensure your personal and financial data is protected at all times. Below are the key security measures we have implemented.

• 256-bit SSL encryption: All communications between your device and 96m Casino's servers are encrypted using TLS 1.3 with 256-bit key strength – the same encryption standard used by Malaysia's major banks.
• Two-factor authentication (2FA): 2FA is available on all 96m Casino member accounts as an additional layer of protection during login.
• 24/7 security monitoring: Our systems are continuously monitored to detect unusual activity and unauthorized access attempts.
• Internal access controls: Access to member personal data within 96m Casino's internal systems is restricted to staff who require it to perform their duties. All access is logged for audit purposes.
• Fund segregation: Member deposit funds are held in accounts segregated from the company's operational funds for added protection.
• Regular security audits: Independent security assessments are conducted periodically by accredited third-party audit firms to identify and address any vulnerabilities.

96m Casino uses cookies and similar tracking technologies to enhance your experience on our platform. This section explains the types of cookies we use and how you can manage them.

• Essential cookies (required): These cookies are essential for the platform to function properly — including session login cookies that identify your account, security cookies that protect against CSRF attacks, and language preference cookies. They cannot be disabled, as the platform will not work without them.
• Performance cookies: Analytics cookies that help us understand how members use the platform — which pages are visited most, where members encounter difficulties, and the average session duration. This data is collected in aggregate and does not identify individuals.
• Functional cookies: Cookies that remember your preferences such as display language, last game played, and display settings. These improve your overall experience on the 96m Casino platform.
• Security cookies: Used to detect suspicious login activity, prevent unauthorized account access, and protect your financial transactions.

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of 96m Casino. For more information on managing cookies on your device, refer to your browser's help guide.

96m Casino retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.

• Active account data: For as long as your account remains active with 96m Casino, we retain all account information, game history, and transaction records.
• Following account closure: When your account is closed, 96m Casino retains financial transaction records and identity verification information for 7 years thereafter, in accordance with Malaysian legal requirements relating to financial record retention and anti-money laundering.
• Support communication logs: Live chat and email records with the support team are retained for 2 years from the date of communication for complaint resolution and service improvement purposes.
• Marketing data: If you have unsubscribed from marketing communications, your communication preference data (including your unsubscribe status) is stored permanently to ensure we honor your choice.
• Once the designated retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

As a 96m Casino member, you have rights regarding your personal data that we fully respect. Below is a summary of those rights and how to exercise them.

• Right of access: You may request a copy of all personal data we hold about you. We will provide the data in a readable format within 14 business days from the date of the request.
• Right to rectification: If you find that information we hold about you is inaccurate or outdated, you have the right to request a correction. Updates can be made directly through your account settings or via customer support.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data. However, this right is subject to legal record-keeping obligations that may limit our ability to fully comply with such requests.
• Right to object to processing: You may object to your data being processed for marketing purposes at any time by updating your communication preferences in your account settings.
• Right to withdraw consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your access to the platform's core services.

To exercise any of the rights above, please contact our Privacy Officer by email at privacy@96mcasino.asia or via the 96m Casino support team's live chat, available 24/7.

The 96m Casino platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

• During account registration, we verify that users are 18 years of age or older. Further age verification may be carried out during the KYC process using a valid government-issued ID.
• If we discover that data we have collected belongs to an individual under 18 years of age, we will promptly delete that data and close the account in question.
• If you believe your child or a minor you know has registered an account with 96m Casino, please contact us immediately at privacy@96mcasino.asia so that immediate action can be taken.

96m Casino reserves the right to amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or new platform features that require additional data processing.

• Members will be notified of material changes to the Privacy Policy via email notification or in-platform notice at least 14 days before taking effect.
• The latest version of the Privacy Policy is always available on this page, with a clear update date for your reference.
• Continued use of the 96m Casino platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
• If you do not agree with the new amendments, you have the right to close your account before they take effect. Contact our support team for assistance with the account closure process.

If you have any questions, concerns, or requests regarding this Privacy Policy or how 96m Casino handles your personal data, please reach out to us through the following channels.

• Privacy Email: privacy@96mcasino.asia (dedicated to privacy and data protection enquiries)
• General Support Email: support@96mcasino.asia
• Live Chat: Available 24/7 on the 96m Casino platform – response time under 2 minutes
• Request processing time: Personal data requests (access, correction, deletion) will be processed within 14 business days of receiving a complete request.

We are committed to addressing every privacy enquiry seriously and transparently. If you are not satisfied with our response, you have the right to seek advice from the relevant data protection authority in Malaysia.